Return Policy

Changed your mind?

If you are a consumer, you have 14 days from the day you receive your order to cancel it for any reason. To cancel, email info@voltera.ie with your order number within those 14 days. You then have a further 14 days to send the goods back to us.

Condition of returned goods

You may examine the goods as you would in a shop. Please return them complete, with the tester, remote and all parts, and in the original packaging where possible. If the goods have been handled beyond what is needed to check them, we may reduce the refund to reflect any loss in value.

How to return an item

1. Email info@voltera.ie with your order number and the item you are returning.
2. We will reply with the return address and instructions.
3. Pack the item securely and send it using a tracked service. Keep your proof of postage.

Return postage

If you are returning an item because you changed your mind, the cost of sending it back is your responsibility. If the item is faulty, damaged on arrival or not what you ordered, we will cover the return cost.

Refunds

We will refund you within 14 days of your cancellation, using the original payment method. The refund includes the standard delivery charge you paid. We may wait to issue the refund until we have received the goods back or you have sent us proof of return.

Warranty

Every Voltera trailer light tester comes with a 12-month warranty from the date of delivery, covering faults in materials and workmanship. It does not cover damage caused by misuse or accidents.

If your Voltera develops a fault or arrives damaged, email info@voltera.ie with your order number and a description or photos of the problem. We will arrange a repair, replacement or refund. This does not affect your statutory rights.

Business customers

The 14-day cancellation right applies to consumers. If you bought for a business and need to return an item, email info@voltera.ie and we will help.